Our Terms and Conditions
BOOKING DETAILS: When a booking is made all details will be read or emailed to you. Once you have confirmed these details we will proceed to confirm the booking with the principal (tour operator, airline, cruise company or other supplier). We should then have a written confirmation from the principal within 2 weeks. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details may incur a charge.
Please be assured that we have measures in place to protect the personal booking information held by us.
Click here to read our privacy statement
PAYMENT: You will be required to either pay a deposit or full payment for your holiday at the time of booking. Please note for full balance payments (excludes deposits) there is no charge on payment by debit card, cheque or bank transfers, but there is a 2% charge on credit cards and 3% on AMEX cards. Where only a deposit is required initially you must pay the full balance by the due date notified to you. If full payment is not received by the due date, we are obliged to notify the principal who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be up to 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.
INSURANCE: We strongly advise that you take out a policy of insurance in order to cover you and your party. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect the validity of insurance.
DELIVERY OF DOCUMENTS: All documents (eg. invoices/tickets/Insurance policies) will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to extra charge.
PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Most countries now require passports to be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
FINAL TRAVEL ARRANGEMENTS: It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
COMPLAINTS: If you have a complaint following your holiday we will do all we can to assist. Any dissatisfaction regarding your travel or holiday arrangements must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA www.abta.com
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